FAQs

1. What is the difference between the Art types listed ?

Original Artwork: Painting produced on a canvas by the artist. 

Art Print : Reproduction of an artwork on a museum quality canvas 

Photography Print : Reproduction of a high resolution photograph on a museum quality canvas.

2. In the case the work that I want is unavailable, can I commission a similar work?

Please contact us in case the artwork you desire is out of stock. We will get in touch with the artist and see if the work of art, or something similar, can be created by them. And if this is the case, do give us additional processing and shipping time.

 3. Can you explain your stretching and framing process?

Typically, paintings are delivered rolled or un-stretched. However, a rolled canvas must be stretched before it can be displayed. We understand that stretching rolled paintings can be a hassle so we are happy to take over this process for you. This means your painting comes with wood stretcher bars that have been attached against the back of the artwork so you are able to hang it on a wall once you receive it. 

To enhance the beauty of the artwork, we can also custom frame your painting at a discounted rate. We add a quality wooden frame of your choice. Either way, the frame is sure to bring out the best in your newly acquired artwork.

4. When will I receive my order ? 

Rolled and stretched canvas are shipped between 5 to 8 business days. Framed canvas are shipped between 10 to 14 business days. A tracking number is emailed to you as soon as your order is shipped. In case of any unforeseen delays, you will be notified at the earliest.

5. How can I pay for my order?

We accept all major debit and credit cards. You also have the option of paying for your purchase through Apple Pay and Paypal.

6. Can I cancel or request a refund for my order?

Yes, of course. If you are not satisfied with your purchase, we will be happy to process your refund based on your purchase type. Please see below for specific details. Also note that the return period for all orders is 14 days after delivery and the customer is responsible for shipping costs associated with the return.  

Rolled Canvas Order 

  • If you purchased a canvas print or an original painting as a standalone item, we would be happy to refund the full amount if you are not satisfied. Contact us at support@afmgallery and we will provide further details for the return. 

Custom Framed or Stretched Order

  • If you purchased a painting and had it custom framed, it can still be returned. However, the maximum amount eligible for re-imbursement is the price paid for only the painting. Costs associated with stretching and framing cannot be re-imbursed as it is custom produced by our framing partner (Exemptions given for any order delivered with with a damaged frame or stretcher bars)
If your question still hasnt been answered , please send us an email at support@afmgallery.com. We will get back to you as soon as possible.