FAQs

1. Does AFM sell original artwork and prints?

We only sell original works of art. We do not sell prints. AFM believes in authenticity - the soul of a painting and stories told by the artist cannot be mass produced.

2. In the case the work that I want is unavailable, can I commission a similar work?

Please contact us in case the artwork you desire is out of stock. We will get in touch with the artist and see if the work of art, or something similar, can be created by them. And if this is the case, do give us additional processing and shipping time.

3. Where is the art on the AFM website shipped from?

While our artwork is created by artists across Africa, AFM is located in Maryland, U.S.A. All orders are shipped directly from our gallery. There are two reasons for this: 

  1. The shipping time is significantly reduced since the artwork is shipped to you from the U.S. and not from a country in Africa.
  2. It allows us to review the quality of the work. We inspect each piece thoroughly before we put it up on our online gallery. 

 

5. Can you explain your stretching and framing process?

Typically, paintings are delivered rolled or un-stretched. However, a rolled canvas must be stretched before it can be displayed. We understand that stretching rolled paintings can be a hassle so we are happy to take over this process for you. This means your painting comes with wood stretcher bars that have been attached against the back of the artwork so you are able to hang it on a wall once you receive it. 

To enhance the beauty of the artwork, we can also custom frame your painting at a discounted rate. For this, we begin by adding a white “liner”. A liner is made by wrapping a small wood frame in fabric. It creates a nice separation between the painting and the frame. Then, we add a quality wooden frame of your choice. You can choose from three contemporary classic options: walnut, mahogany, or simple black. Either way, the frame is sure to bring out the best in your newly acquired artwork.

6. When will I receive my order ? 

AFM ships the artwork directly from our gallery in the U.S. through UPS. Once purchased, your unique piece is either stretched (without a frame) or stretched and framed prior to shipment. Orders are shipped between 3 to 5 business days to accommodate the stretching and framing process. A tracking number is emailed to you as soon as your order is shipped. In case of any unforeseen delays, you will be notified at the earliest.

7. How can I pay for my order?

We accept all major debit and credit cards. You also have the option of paying for your purchase through Apple Pay and Paypal.

8. Can I cancel my order?

Yes, of course. If the artwork has not been shipped, you can cancel your order by sending us an email (Our customers are alerted via email once their order is shipped). We will refund the full amount paid  

If the order has already been shipped, you can still return to us once it’s been delivered. In this scenario, shoot us an email and we will provide further instructions for returning the package along with the shipping label information.  

The return period for all orders is 14 days and begins the day the order is delivered. We will refund the full amount back to you once the artwork is returned in its original condition.

In case you have any other questions, including with respect to custom orders, please send us an email at support@afmgallery.com. We will get back to you as soon as possible.